Shipping policy


Thank you for shopping at DORPANG. Below are the terms and conditions that constitute our Shipping Policy.

1. Destination Countries & Regions

We currently offer international shipping to the following destinations:

  • North America: United States, Canada

  • Europe: United Kingdom, Germany, France, Italy, Spain, Poland, Portugal, Netherlands, Sweden

  • Oceania: Australia, New Zealand

  • Asia & Regional: Japan, South Korea, Hong Kong SAR

If your country is not listed above, we currently do not support direct shipping to your location. We are working hard to expand our global reach soon!

2. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive another notification with a tracking number once your order has shipped.

3. Estimated Delivery Times

Standard international shipping times typically range as follows depending on the destination:

  • United States & Canada: 6 – 12 business days

  • United Kingdom & European Union: 7 – 12 business days

  • Australia & New Zealand: 7 – 14 business days

  • Japan, South Korea, Hong Kong: 4 – 8 business days

Note: Delivery times are estimates and start from the date of shipping, rather than the date of order. Actual transit times may vary due to regional customs clearance or postal delays.

4. Tracking Your Order

Once your order has shipped, you will receive an automated email containing a tracking number and a link to trace your package. Please allow 24–48 hours for the tracking status to update in the system.

5. Customs, Duties, and Taxes

Orders shipped to international destinations may be subject to import taxes, duties, and customs fees levied by the destination country upon arrival. DORPANG is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Incorrect Shipping Address & Undeliverable Packages

Please double-check your shipping address during checkout. DORPANG is not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an insufficient or incorrect address, shipping fees to reship the order will be charged to the customer.

7. Contact Us

If you have any questions or concerns regarding the status of your shipment, please contact our support team at info@dorpang.com.