Introduction
Welcome to DORPANG (www.dorpang.com) (hereinafter referred to as “this Website” or “we”). We, AREN TECHNOLOGIES CO., LTD (headquartered in Canada, with global sales department in Hong Kong), value your privacy and are committed to protecting the personal information you provide when using this Website. This Privacy Policy is intended to inform you about how we collect, use, protect, and share your personal information, as well as your related rights.
Please read this Privacy Policy carefully to ensure you understand our information processing practices. By accessing, browsing, or using the services of this Website, you agree to the terms of this Privacy Policy. This Privacy Policy applies to users worldwide.
- Information We Collect
In order to provide you with our services, we may collect the following types of personal information:
- 1 Information You Provide Directly:
- Account Information: When you register for an account, we collect your email address, phone number (optional), username, password, name, address, and other information.
- Contact Information: When you place an order, contact customer service, or participate in activities, you may provide your name, address, phone number, email address, and other information.
- Payment Information: When you make a purchase, you will provide your payment card information, PayPal account information, or other payment method information through our third-party payment service provider, “Airwallex,” to process payments. Please note that DORPANG website itself does not directly collect or store your sensitive payment information. All payment information is securely processed by Airwallex.
- Order Information: Information about the products you purchase, order history, shipping address, billing address, etc.
- User Content: Content you post on this Website, such as product reviews, comments, uploaded images and videos, etc. We collect your email address and name associated with this content.
- Marketing Preferences: Your preferences for receiving marketing emails or other promotional information.
- Customer Service Information: Information you provide when contacting customer service, such as descriptions of your issues, communication records, etc.
- Marketing Campaign Information: When you participate in marketing campaigns or promotions (e.g., sweepstakes, coupons, membership points, etc.), we collect your personal phone number, email address, name, address information, etc.
- Feedback Information: Information you provide through feedback forms or surveys.
- 2 Information We Collect Automatically:
- Device Information: Your device type, operating system version, device identifiers, mobile network information, etc.
- Log Information: Your IP address, browser type, language settings, access date and time, pages visited, referring webpage, clickstream data, etc.
- Cookie and Similar Technology Information: We use cookies and similar technologies to collect information about your activities on this Website, such as browsing behavior, clicked links, visit duration, shopping preferences, etc. The types of cookies we use include:
- Necessary Cookies: Essential for the website’s proper functioning, such as remembering your login status, items in your shopping cart, etc.
- Advertising Cookies: Used to display personalized advertisements to you and measure ad effectiveness.
- Social Media Cookies: May be set by social media platforms to support sharing content or integrating social media features on this Website. * (Even if social media login is not directly supported, social media elements like share buttons may still use these cookies.)*
We use third-party analytics tools (Google Analytics) and advertising platforms (Google Ads, Facebook Ads) to help us analyze website traffic, user behavior, and conduct advertising. (Explicitly listed third-party tools)
- IP Address and Coarse Geographic Location Information: We collect your IP address to analyze the geographic distribution of our users and consumers, in order to better understand user demographics and geographic trends, thereby improving our products, services, and marketing campaigns. Please note that we do not collect precise geographic location information via GPS positioning or other methods, nor do we request your authorization to access location permissions. Our collection of geographic location information is limited to coarse geographic location analysis based on IP address.
- 3 Information from Third Parties:
- Payment Service Providers: We may receive information from the payment service provider Airwallex regarding your payment status, transaction information, etc., to process orders and refunds.
- Logistics Service Providers: We may receive information from logistics service providers (Amazon Logistics/UPS/3PL) regarding your package delivery status, logistics tracking information, etc., to provide order delivery services to you.
- Analytics and Advertising Partners: We may receive information from analytics and advertising partners such as Google Analytics, Google Ads, Facebook Ads, regarding your website activity and advertising interactions, in order to analyze website traffic, user behavior, measure advertising effectiveness, and optimize advertising strategies.
- How We Use Your Information
We may use the collected information for the following purposes:
- 1 To Provide and Improve Services:
- To process and fulfill your orders, including order confirmation, payment processing (through Airwallex), product delivery (through Amazon Logistics/UPS/3PL), and after-sales service.
- To manage your account, including account registration, login, profile management, order management, etc.
- To provide customer support, respond to your inquiries and requests, and resolve your issues, including through online customer service or chat functions.
- To personalize your website experience, such as recommending products you may be interested in and displaying customized content.
- To improve our Website and services, such as optimizing website functions, enhancing user experience, and conducting data analysis and research, including using Google Analytics for website analysis.
- To maintain the normal operation and security of the Website, and to detect and prevent fraud, abuse, and other illegal activities.
- 2 To Communicate with You:
- To send you service notifications, such as order confirmations, shipping notifications, account updates, etc.
- To respond to your inquiries, feedback, and complaints.
- To send you marketing and promotional information, including product recommendations, promotional events, coupons, etc. (Only if you have consented to receive such information and are provided with a clear opt-out mechanism.)
- To conduct user surveys and questionnaires, and collect user feedback to improve our services.
- To respond to information you submit through user feedback forms or surveys.
- 3 Personalized Advertising and Marketing:
- To display personalized advertisements and marketing content to you through advertising platforms such as Google Ads and Facebook Ads, based on your browsing history, purchasing behavior, and interests.
- To measure the effectiveness of advertising and marketing campaigns and optimize advertising strategies.
- To analyze user demographics and purchasing trends to better conduct marketing and product promotion.
- 4 Legal Compliance:
- To comply with applicable laws, regulations, regulatory requirements, and industry standards.
- To respond to legal processes or requests from government agencies, for example, to disclose user information in response to legitimate requests from law enforcement agencies when users are suspected of illegal activities.
- 5 Other Purposes:
- For other purposes with your consent.
- How We Share Your Information
We may share your personal information with third parties in the following situations:
- 1 Service Providers: We share your information with third-party service providers who provide services on our behalf to help us operate the Website, provide services, and fulfill the purposes mentioned above. These service providers include:
- Payment Service Provider: Airwallex (for payment processing).
- Logistics Service Providers: Amazon Logistics/UPS/3PL (for order delivery).
- Cloud Service Providers: (If cloud services are used, please list them here, e.g., AWS, Azure, Google Cloud, etc.) For data storage and hosting. Our servers are located in the United States. (Specify server location) Our data may be accessed globally by our affiliates or service providers to provide technical support, data analysis, and other services.
- Marketing Platform Providers: For sending marketing emails, managing ad placements, etc. (If marketing platforms are used, please list them)
- Analytics Service Provider: Google Analytics (for website analysis).
- Advertising Platform Providers: Google Ads, Facebook Ads (for advertising and performance measurement).
- Customer Service Platform Providers: (If customer service platforms are used, please list them) For providing online customer service, managing customer inquiries, etc.
- Security Service Providers: (If security services are used, please list them) For maintaining website security, detecting and preventing fraud, etc.
- 2 Affiliates: We may share your information with our affiliates and subsidiaries to provide you with more comprehensive services, or for internal management and operations.
- 3 Advertising Partners: We may share your non-personally identifiable information (such as cookie information, anonymized user profile data) with advertising partners such as Google Ads and Facebook Ads to show you more relevant advertisements and measure ad effectiveness.
- 4 Legal Reasons: To comply with laws, regulations, legal processes, or requests from government agencies, we may need to disclose your information, for example, in response to legitimate requests from law enforcement agencies.
- 5 Business Transfers: In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy liquidation, your information may be transferred as part of the assets. We will notify you in advance and, to the extent permitted by applicable law, ensure that your personal information continues to be protected.
- 6 With Your Consent: With your explicit consent, we may share your information with other third parties you designate.
- How We Protect Your Information
We take reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Data Encryption: We use SSL/TLS encryption technology to encrypt sensitive information (such as account passwords) during transmission and encrypt some data at rest.
- Access Control: We implement strict access control measures, limiting access to personal information on a “need-to-know” basis to authorized employees only. We use role and permission management mechanisms to ensure that different employees can only access information relevant to their responsibilities.
- Firewall and Security Protection: We deploy firewalls, intrusion detection systems, and other security technologies to protect our network and servers from malicious attacks.
- Regular Security Reviews and Vulnerability Scans: We regularly conduct security vulnerability scans and penetration tests to evaluate and improve security measures to address new security threats. We regularly monitor data to avoid leakage risks.
- Employee Training and Awareness Enhancement: We provide privacy protection and security awareness training to employees to ensure they understand and comply with privacy policies and security operating procedures.
Despite our efforts to take reasonable security measures, please understand that no security measure is absolutely foolproof. The Internet is not an absolutely secure environment, please be aware of protecting your account information and password security.
- Your Rights
You have the following rights regarding your personal information:
- Right to Access: You have the right to access the personal information we hold about you and to understand the source, purpose of use, and recipients of the information.
- Right to Rectification: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct it.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal information, such as when the information is no longer necessary for the purpose for which it was collected, or when you withdraw your consent. Please note that the right to erasure is limited in certain situations, for example, when we are required to retain information in accordance with laws and regulations.
- Right to Restriction of Processing: In certain circumstances, you have the right to restrict our processing of your personal information, such as when you object to the accuracy of the information, or when the processing is unlawful.
- Right to Object: You have the right to object to our processing of your personal information for legitimate interests or direct marketing purposes.
- Right to Data Portability: You have the right to obtain your personal information in a structured, commonly used, and machine-readable format and transfer it to another data controller.
- Right to Withdraw Consent: If our information processing is based on your consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint: If you believe that our processing of your personal information infringes your privacy rights, you have the right to lodge a complaint with the relevant supervisory authority.
How to Exercise Your Rights:
If you wish to exercise any of the above rights, please contact our privacy department through the following methods:
- Email: info@dorpang.com
We will process your request as soon as possible and respond to you within the time limit stipulated by applicable laws and regulations. To verify your identity, we may ask you to provide necessary identity verification documents.
- Cookies and Similar Technologies
- Use of Cookies: As mentioned above, we use cookies and similar technologies to collect information to provide you with a better website experience and to implement certain functions. The cookies we use include necessary cookies, performance cookies, functionality cookies, advertising cookies, and social media cookies.
- Cookie Management: You can manage cookies through your browser settings. You can choose to disable or delete cookies, but doing so may affect your use of certain features of this Website. You can find cookie management options in your browser settings. You can also use third-party cookie management tools for more granular control over cookie settings.
- Do Not Track Signals: Currently, we do not fully respond to browser “Do Not Track” signals. We will evaluate and adjust our practices in the future based on industry standards and technological developments.
- Children’s Privacy
This Website is not directed to children, and we do not knowingly collect personal information from children under the age of [Recommend setting the age according to the laws and regulations of your target market, e.g., 16 years old or 13 years old]. If you are a guardian of a minor and you find that your child has provided us with personal information without your consent, please contact us promptly, and we will take steps to delete the relevant information.
- Cross-Border Data Transfer
DORPANG is a globally operating company headquartered in Canada, with global sales department in Hong Kong. Our servers are located in the United States. Therefore, your personal information may be transferred to the United States and other countries/regions for processing and storage. We will take necessary measures to ensure that cross-border data transfers comply with applicable laws and regulations, and provide adequate protection for your personal information. For example, we may enter into data transfer agreements with data recipients, such as Standard Contractual Clauses.
- Updates to this Privacy Policy
We may periodically review and update this Privacy Policy every six months to reflect changes in our information processing practices or in response to adjustments to laws and regulations. We will publish the updated Privacy Policy on this Website and notify you in advance [e.g., 30 days] through a website announcement before the effective date. Please check this Privacy Policy regularly for the latest information. By continuing to use the services of this Website after the Privacy Policy is updated, you agree to the updated Privacy Policy.
- Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the processing of your personal information, please contact our Privacy Department through the following methods:
- Company Name: AREN TECHNOLOGIES CO., LTD
- Registered Address: 278-5489 Byrne Rd, Burnaby, BC, Canada, V5J 3J1
- Email: info@dorpang.com
We will respond to you as soon as possible and do our best to resolve your issues.
